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Business Licenses

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1. How can I apply for a business license?

Please print off a business license application and bring the completed form to the Town Office at 135 North Main Street. Business License Application

2. What is the cost of a business license?

The business license is due by March 1st of the current year, but payment is based on the previous year's gross receipts. Business License Rates

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Code Enforcement

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1. What do I do if I have a complaint?

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2. What codes does the Town enforce?

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3. Does the Town accept anonymous complaints?

Yes. However no information is ever given out should you choose to give us your information while filing a complaint. If we have your information it is much easier to keep you updated on the progress of the complaint.

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Fire Department

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1. Does the Town operate a Fire Department?

No. At this time the Fire Department is operated soley by volunteers. Should you have any questions regarding their operations they may be reached at: 540-459-3242

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Human Resources

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1. What positions are currently avaliable?

We have our avaliable jobs posted on this site. Access them by clicking on the following link. Current Job Listings

2. What is the hiring process?

Please reference the following link in order to learn how to apply for a position with the Town of Woodstock. The hiring process...

3. What type of benefits does the Town offer?

The Town of Woodstock offers an excellent health and dental package for all full-time employees. In addition, the Town offers vacation, annual leave, and sick leave.

4. Where do I send my application and/or resume for a job posting?

Please bring your application, resume if applicable, and notarized consent form to the Town Office at 135 North Main Street. The personnel at the Town Office will then give it to the appropriate department supervisor.

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New Resident Information

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1. Where can I sign up for utilities?

Please contact the Town Office at 459-3621 for water & sewer service if you have bought a home. If you are a new renter in the area, you must come to the Town Office at 135 N. Main St. to pay a deposit for water & sewer service.

2. Where can I go for recycling?

Shenandoah County offers recycling stations in different areas of the County. There is a recycling station located in front of 200 Moose Road, which is the Town's Public Works building.

3. Where are the parks?

Town residents and visitors currently enjoy three parks. W.O. Riley Park is located at 540 Park Ave., Riverview Park is located at 326 French Woods Ln., and Main Street Park is located at 221 Main St.

4. Where can I find emergency disaster information?

Please contact the Red Cross for emergency disaster information at 540-459-2913.

5. How do I find out my refuse collection day?

Refuse is collected by Town personnel from Monday thru Wednesday. Please find your street and reference the Town's schedule.
Refuse Collection Schedule

6. Resources for other service, e.g. cable, phone?

Any service other than water and sewer services are offered by private companies. Please reference your local telephone book for information on cable, telephone, and other services.

7. Where can I find local school information?

If you are a resident of Woodstock and you are interested in public schools for your child(ren), please contact the Shenandoah County School Board Office at 540-459-6222.

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Parks & Recreation

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1. Does the Town of Woodstock have facilities available to rent for special occasions?

Yes. The Town has two picnic shelters at W.O. Riley Park available to be rented by the day or half-day. We also rent the Pool out on a case-by-case basis. Rental Fees...

2. Where are the parks located in Woodstock?

W.O. Riley Park is located at 540 Park Avenue. Facilities include a pool, tennis courts, all-purpose field, basketball court, playground and picnic areas with shelters.

Riverview Park is located at 326 French Woods Road. Facilities include Little League baseball fields, a walking trails and picnic areas.

3. Does the Town of Woodstock have a public pool and what are the hours?

The swimming pool is located at W.O. Riley Park, 540 Park Avenue. The pool is open Memorial Day weekend and the hours are 3:30-7:00pm until the Shenandoah County Schools have dismissed for the year (usually mid-June). After schools have dismissed, the pool is open from Noon to 7:00pm until closure for the end of the season (Labor Day).

4. Does the Town offer swimming lessons?

The Town offers Beginner and Advanced swimming lessons during the summer months. The dates, times, and costs may vary and will be determined usually a month in advance of the start date.

5. Who organizes recreational activities for Town citizens?

The Shenandoah County Department of Parks and Recreation handles recreational activities held with the Town of Woodstock. Shenandoah County Parks & Recreation

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Police

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1. I am a new resident of Woodstock, what are my responsibilities concerning my driver’s license and my vehicle?

Driver's License:
Virginia law allows a 60 day grace period for new residents before you must obtain a Virginia driver's license.

Vehicle Registration:
Virginia law allows a 30 day grace period for new residents before you must obtain a Virginia registration.

Vehicle Inspection:
Virginia law requires that any vehicle registered in Virginia must be inspected.

Vehicle Insurance:
Proof of insurance or financial responsibility is required for each vehicle registered in Virginia.

Woodstock Vehicle Decals:
Vehicles registered or garaged in Woodstock must have a vehicle decal. New residents have 30 days in which to obtain a vehicle decal. Vehicle decals may be obtained at the Town Office, 135 North Main Street, Woodstock, Virginia 22664.

2. How can I get a copy of an accident report?

If you were involved in an accident in Woodstock, you can obtain a copy of the accident report by contacting the Woodstock Police Department secretary during normal business hours. The Police Department requests a written request and proof of identification before releasing a copy of an accident report. A copy of an accident report is free to the individual involved in the accident or vehicle owner. There is a $5.00 fee to insurance companies. It is recommended that you call before coming to the Police Department, to make sure the report is ready.

3. How can I get a copy of a criminal offense report?

If you were the victim of a crime in Woodstock, you can contact the Woodstock Police Department secretary during normal business hours and request an Offense Verification Report. There is no cost for this service. The Woodstock Police Department does not release copies of our criminal offense reports or complaints without a court order, because they may contain confidential information.

4. Does the Police Department have a house or business security check service for residents going away or who have passed away?

Yes, you just need to contact the Police Department to get a paper copy of our Security Check request form, or you may fill out our online request form. The residence/business will be placed on our security checklist and officers will check the house or business while they are on patrol.

5. How do I apply to become an officer for the Woodstock Police Department?

If you come by the Police Department during normal business hours, we will have you fill out a form indicating that you are interested in obtaining an application for employment. This form will be kept on file for one year. If during that one-year period, the Police Department advertises for new officers, you will be notified that you can come by the Office and pick up an application. We do not mail out applications because of their size. We will also accept a letter expressing an interest in obtaining an application for employment.

6. What are the requirements to be an officer for the Woodstock Police Department?

To be considered for employment as a police officer for the Town of Woodstock, applicants must meet the following minimum qualifications:
1. Minimum of 21 years of age.
2. High school graduate or GED equivalent.
3. United States citizen.
4. Must possess or be eligible to obtain a valid Virginia drivers license.
5. Must not have been convicted of, pled guilty to, or no contest to a felony or any offense that would be a felony if committed in the State of Virginia.

7. What can I expect once I apply to be an officer for the Woodstock Police Department?

The Police Department has an established application process. Applicants may be required to take a written examination, appear before an Applicant Review Board and have an interview with the Chief of Police and/or others. The Police Department will conduct a thorough background investigation and a fingerprint based criminal history check will be performed.

If given a conditional offer of employment, applicants may be required to take a physical examination with drug testing, psychological fitness testing, firearms testing (with training if required) and complete a sixteen (16) week basic police academy.

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Public Works - Refuse Collection

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1. What day is my household refuse collected?

Daily refuse collection is determined by area and street routes. Determine your street and reference the Refuse Collection Schedule. Refuse Collection Schedule

2. Will the Refuse Department pick up my yard waste?

The Refuse Department will only pick up yard waste that is cut and bundled in four-foot piles. Any other yard waste will be picked up during spring and fall clean-up weeks.

3. When are the spring and fall clean-up weeks?

Spring clean-up occurs during the first few weeks of April. Fall clean-up occurs during the first few weeks in October. Appliances, yard waste, and other abnormally shaped waste will be arranged to be collected.

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Public Works - Streets

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1. How do I request a particular street sign?

Please send a request for a street sign in writing to the Town Manager at 135 North Main Street.

2. Snow removal on Town streets?

The Town of Woodstock Public Works monitors the weather very closely during the winter months. Work crews prepare machinery for snow removal, use salt and chips, and remove snow 24/7 during large snow storms. Please be as patient as possible, as the work crews must clear the emergency routes before moving to side streets.

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Public Works - Wastewater & Water Treatment

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1. How do I find out information about the Wastewater Treatment Plant Upgrade?

Please reference the WWTP Upgrade Schedule. Schedule...

2. Does the Town have a Water Conservation Policy?

Yes. Please reference the policy. Water Conservation Policy

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Public Works - Water & Sewer

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1. Who should I contact with questions about problems with my sewer service?

Contact the Public Works department at 540-459-3045 regarding sewer interruptions. If you are having problems with your private sewer line, contact your local plumber.

2. Who should I contact with questions about leaks/problems with my water service?

Contact the Public Works Department at 540-459-3045 regarding water problems/leaks. If you are having problems with your private sewer line, please contact your local plumber.

3. Does the Town have a Water Theft Policy?

Yes. Please reference the policy. Water Theft Policy

4. What happens if I have paid my water & sewer bill and I find that my water is cut off?

The water may be cut of temporarily for an emergency situation such as a water main break or in the event of a service tie-in. The Town of Woodstock will notify you of any loss of service that has been planned in advance, but cannot notify the public by telephone or door hanger in an emergency situation.

5. I have spotted a Town manhole overflowing. What do I do?

Although manhole overflows do not occur frequently, there may be a sewer back-up resulting in one to overflow. Please call the Public Works Department at 540-459-3045 immediately. The Water & Sewer Department must go through a specific procedure in order to return the manhole to service.

6. What is smoke testing?

Smoke testing is a test of the sanitary sewers for any defects (leaks, disruptions, etc.) within the Town's sewer system. The "smoke" is a visual aid that the crew uses to detect any leaks. Smoke Testing

7. What if I see "smoke" during the smoke testing of the sanitary sewers?

If you see the visual aid ("smoke") coming up in your yard there may be a defect or leak in your sewer lateral that is allowing storm water to enter (resulting in higher flows at the Wastewater Treatment Plant). If the visual aid enters your home, open some windows and doors so the "smoke" dissapates and note where it is coming from in the home. Then call your local plumber to fix the defects in your pipes.

8. What if I get a letter stating that I must properly fit my sewer cap to my sewer stack?

After smoke testing the sanitary sewers, the Water & Sewer crew may detect that your home's sewer stack is defective or your cap is broken or not properly fitted. The sewer stack is simply PVC pipe that has an area to screw a round cap onto the top.

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Treasurer & Clerk's Office

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1. Where are you located?

The Town Office is located at 135 North Main Street, across from the local movie theatre.

2. What are Town Office's hours of operation?

The Town Office is open from 8:00 a.m. and 5:00 p.m. The phone number to the Town Office is 459-3621.

3. How do I apply for a Business License?

Fill out the Business License Application and turn it into the Town Office. Business License Application

4. How are my taxes determined?

The tax rate for real estate is 0.16 per $100.00 of assessed value and personal property is 0.90 per $100.00 of assessed value.

5. What type of payments do you accept?

The Town of Woodstock accepts payments made by cash, personal checks, cashiers check or money orders. Debit and credit cards are not accepted at this time.

6. When are my taxes due?

The Town of Woodstock bills twice per year and the due dates are June 5th and December 5th of the current year.

7. When must I have my Town vehicle decal displayed on my vehicle?

Vehicle decals are to be displayed no longer. The Town does not required a decal, but does add the fee for the decal into your personal property taxes.

8. How much are vehicle fees?

$25 for cars, trucks, trailers, vans, and motor homes.
$18 for motorcycles. This will be added to your personal property taxes.

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Utilities

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1. What type of utilities does the Town of Woodstock provide?

The Town offers water and sewer utilities while gas, electric, telephone, and cable are provided by private companies.

2. What type of payments do you accept?

Payments may be made by cash, personal checks, cashiers check, or money orders. Credit and debit cards are not accepted at this time.

3. How often do water and sewer bills go out?

The Town bills water and sewer accounts monthly. The customer shall receive their bill by the 1st of each month and payment is due on the 15th of each month.

4. What happens if I am unable to pay my bill by the cut-off date?

If arrangements have not been made with the Utilities Department at the Town Office before the 25th of the due month, service will be cut off with a $40.00 cut-off fee applied to your account.

5. How do I establish and new water and sewer service for an existing home?

A homeowner must contact the Town Office at 459-3621 to establish water and sewer service. A renter must come to the Town Office and pay a water deposit. The deposit must be paid before the service can be put in a renter's name. The deposit for renters within Town Limits is $100.00 and the deposit for renters outside of Town Limits is $125.00.

6. How do I establish water and sewer service (taps) for new construction?

The Town requires that either the homeowner or the general contractor come to the Town Office in person to establish service. Water and sewer connection forms must be signed and tap fees must be paid.

7. How does the automatic payment plan for utility bills work?

You will continue to receive a utility bill on the first of each month. This will give you an opportunity to ensure funds will be available to cover the banking transaction and will also allow you to continue to monitor your water and sewer usage. While you will continue to receive a bill, you do not need to send a check. The amount of the bill will be automatically deducted from your bank account on the due date, which is the 15th of the month. If the 15th falls on a weekend or holiday, your payment will be made the next business day.

8. How do I sign up for the Automatic Payment Plan?

Please complete and return the Direct Debit Authorization Agreement to the Municipal Office. Once we have received the necessary form, your bank will do a test run on your account showing a payment made to the Town of Woodstock for the amount of $0.00. Therefore, you will need to pay that month's utility bill (via cash or check) as you have previously done, and the following month your automatic payment plan will begin. Access to the Form...

9. How will I know if the correct amount has been transferred each month?

For your records, the transfer will appear on your regular bank statement. Should you ever feel that the transfer amount is incorrect, notify you bank to research the transfer. You can also stop payment on a transfer just like checks drawn on your account. You will also continue to receive a bill that indicates the amount due and when that amount will be deducted from your account. If you feel that your utility bill is incorrect, please notify the Municipal Office at least five (5) business days before your bill is due on the 15th.

10. Can I cancel the Automatic Payment Plan?

Certainly, but please remember to give the Municipal Office at least five (5) business days before your next payment is due to cancel. You will then return to your old payment method.