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Water & Sewer Billing
Questions regarding water and sewer billing, rates, and connections may be directed to the Municipal Office. Field or technical questions may be directed to the Public Works Department.
Emergency Situations
To report incidents of an emergency nature (water main breaks, loss of water pressure, overflowing manholes, etc.) after normal business hours, call the Shenandoah Emergency Operations Center at 540-459-6101.
Before you Dig
Please call MISS Utility of Virginia at 1-800-552-7001 before you dig or excavate! This will prevent vital and costly utilities from being damaged as a result of not knowing where utility lines are located.
Smoke Testing the Sanitary Sewers
The Water & Sewer department will be conducting “smoke” testing throughout the year in various locations throughout the Town of Woodstock. The test of the sanitary sewers will assist the Town in locating breaks and defects in the sewer system.
Do not become alarmed if you see “smoke” coming from vent stacks on buildings, manholes, and holes in the ground. The “smoke” is a vapor that is odorless, non-toxic, and non-staining. It is simply a visual aid.
If “smoke” should enter your building during the test, it probably means that there are defects in the plumbing that could allow dangerous sewer gas to enter. Note the location of the “smoke” and call your plumber. Open all doors and windows to ventilate any “smoke” that enters the building.
You do not need to be present for the smoke testing to be conducted.
Sewer Cleanout Caps and Sewer Stacks
Please keep your sewer caps and stacks in good repair. During smoke testing, the Water & Sewer department will inspect your sewer caps and stacks. If they are broken or the sewer caps are missing, you will receive a notification in the mail stating that they must be replaced within 14 days (2 weeks) and will be re-inspected for repair.
Sewer caps and stacks can be purchased at your local hardware store. |